Fanletic Return Policy

We want you to love what you ordered. If something isn't right, you can send it back — here's how it works.

Return window

You have 30 days from your purchase date to request a return. After 30 days, we're unable to offer a refund or store credit.

To be eligible, items must be unworn, unused, and in the same condition you received them, with all original packaging and tags.

How to start a return

Please request a return via the return request portal. You'll need your order number or proof of purchase. Please don't ship anything back before your return has been requested.

Packaging your return

Pack your item in a proper shipping box or mailer. If your order arrived in a product box (such as a shoe box), that box must be protected inside an outer shipping package — do not apply tape or a shipping label directly to it. A product box that comes back damaged or marked is no longer sellable, and a refund can't be issued in that case. The easiest option is to reuse the packaging your order arrived in.

Refund or store credit

Refund — We'll refund the product value to your original payment method. Original shipping charges, including express shipping, are not refunded.

Store credit — We'll credit your account for the full product value plus any original shipping charges.

Processing times

Once your return is delivered to us, please allow 3–7 business days for your refund or store credit to be issued. We'll email you when your return arrives, and again once it's approved. For exchanges, allow 7–14 business days after we receive your item for the replacement to reach you.

Damaged or defective items

We replace items that arrive defective or damaged. Email us at Support@fanletic.com with your order number and a photo, and we'll make it right.

Return shipping

Return shipping is your responsibility, and shipping costs are non-refundable. For orders over $75, we recommend a tracked or insured shipping service — we can't guarantee receipt of items sent back without tracking.

Mail returns to:

Fanletic 3800 Swanson Ct Gurnee, IL 60031

Sale items

Only regular-priced items are eligible for a refund. Sale items are final and can't be refunded.

Gifts

If your item was marked as a gift and shipped directly to you, we'll issue store credit for the returned value. If the order wasn't marked as a gift, the refund goes to the original purchaser.

Questions?

Reach us anytime at Support@fanletic.com.